Last Updated: September 8, 2026
At NovaSpire, all products are digital products, including software, scripts, applications, source code, templates, plugins, themes, and other downloadable digital products.
All purchases made on NovaSpire are final and non-refundable.
Once a digital product has been purchased, downloaded, delivered, activated, or installed, the order cannot be cancelled and the payment cannot be refunded.
Digital products can be downloaded, copied, accessed, or used immediately after purchase. Because of the nature of digital products, NovaSpire cannot accept returns in the same way as physical products.
Therefore, customers are requested to carefully review the product description, features, requirements, screenshots, demo, license terms, and compatibility information before making a purchase.
Where one-time setup or installation is included with a product, the setup service does not make the purchase refundable.
The customer is responsible for providing the required server/hosting access and information necessary for installation.
Customers should verify the product's:
Server requirements
PHP/framework requirements
Database requirements
Hosting requirements
Operating system requirements
Third-party API requirements
Features and limitations
before purchasing.
A refund will not be provided because a product does not meet requirements that were clearly stated on the product page.
A technical issue or bug does not automatically qualify an order for a refund.
If you experience a genuine product-related problem, please contact NovaSpire Support. We may assist with troubleshooting, configuration, or bug-related issues according to the product's support terms.
Customers are responsible for selecting the correct product before payment.
Purchasing the wrong product, purchasing by mistake, changing your mind, or no longer needing the product does not qualify for a refund.
If a customer accidentally purchases the same product multiple times, they should contact NovaSpire Support as soon as possible.
Any decision regarding duplicate transactions will be reviewed on a case-by-case basis and is not guaranteed.
No refund will be provided where a customer's account, license, or product access is suspended or terminated because of:
License misuse
Unauthorized sharing
Reselling
Redistribution
Multiple unauthorized installations
Fraudulent activity
Circumvention of licensing restrictions
Violation of NovaSpire Terms or License Terms
If money has been deducted from your payment method but your NovaSpire order was not successfully created, please contact support with the transaction details.
Such cases may be investigated to determine whether the payment was successfully received by NovaSpire.
NovaSpire reserves the right to review exceptional cases at its sole discretion where there is a clear technical, payment, or delivery issue attributable to NovaSpire.
Any exception to this policy does not create a general right to a refund.
By completing a purchase on NovaSpire, you acknowledge that you have read and accepted this Refund Policy and understand that digital product purchases are non-refundable.
For payment, delivery, installation, or product-related assistance, contact:
Email: support@novaspire.in
WhatsApp: +91 9234580883
NovaSpire
Digital Products & Software Marketplace